GENEROPOLIS WEBSITE FUNCTIONS

How do I create an account?

Anyone can set up an account easily. Simply click “create account” in the upper-right corner of the homepage, enter your email address and a password. That’s it! There is no email authentication required, and users can begin setting up listings for sale or shopping the site immediately.

How do I sell something?

Anyone who is registered on Generopolis can create a “for sale” listing. If you’re not registered, first create an account (see above) or sign in. Once you have signed in, you will see a “+ create listing” appear in the upper-right corner of the website. Click it and fill in the details about the item or service you’d like to sell. Be as descriptive as possible so that buyers understand exactly what, when, where and how you plan to deliver. Consider uploading a picture or video to make your listing stand out. Once you complete and submit your listing, you can copy the link to the listing and syndicate it on your favorite social media site to attract more buyers. Don’t forget to tag the nonprofit you selected to receive the proceeds from your sale!

How do I buy something?

Once you have identified an item to buy, click “BuyNow” and it will take you through a checkout process using PayPal. Upon completing your payment, you’ll see your paid order in your profile and can chat with the buyer to arrange delivery.

Please note that Generopolis does not process transactions directly and does not handle or store credit card or bank account information of any kind.

My paid order is not showing in my profile. What should I do?

Contact support@generopolis.com and include the details of your PayPal transaction. We’re happy to help investigate!

How do I remove, delete or de-activate a listing I have created?

Our “delete” feature is currently handled by our site administrator. Please email support@generopolis.com and we will delete your listing. In the interim, please navigate to your active listing via the dashboard feature in your profile (access via the upper right hand corner of the site). You can select “Edit” once inside your listing, and mark the item as “Pending Deletion by Site Admin/No Longer Available.”

What if I have a question?

If you have a question about a particular “for sale” listing, we encourage you to use the “contact me” chat functionality built directly into the website. Navigate into your listing of choice, and click “contact me” to begin a conversation. Your conversations can be viewed within the listing view, by clicking the conversation bubble on the upper-right corner of the homepage, or from your profile dashboard. NOTE: Please make sure to get all your questions answered by the seller prior to completing the transaction.

If you have a question about how our website works, contact support@generopolis.com.

What is your refund/return process?

Generopolis does not guarantee refunds or returns, but rather works with buyers and sellers in an effort to resolve any disputes that may arise. Should a refund/return become necessary, please email support@generopolis.com with the details.

ABOUT GENEROPOLIS

Why create Generopolis?

Generopolis recognizes that people can do more good by doing exactly what they’re good at – whether that’s knitting hats, selling gently used goods, offering professional services, or simply exercising their credit cards. All of these actions allow users to harness the power of giving in an entirely new way, all while providing the most valuable resource – cold, hard cash – to charities they love.

How can I get involved?

There are several ways that you can help us build Generopolis better and faster:

  • Buy and sell listings on this platform.
  • Send us your feedback at support@generopolis.com. Let us know what you love, what doesn’t work, and what features you’d like to see as we scale.
  • We’re working on our investment strategy. Interested? Contact us at support@generopolis.com

MONEY MATTERS

How does Generopolis process transactions?

All transactions are completed safely and securely through PayPal, and Generopolis does not collect or store credit card or bank information. If you’d like to purchase a listing for sale, simply click “Order Now,” proceed to checkout, and PayPal will enable the transaction from that point forward.

Why does Generopolis withhold 10% plus $.30 per listing?

Generopolis is dedicated to creating an entirely new way for people like you to give back to the communities you love, and our mission is to maximize the amount of money that ends up in nonprofit piggybanks. During our startup (read: penniless) phase, we must offset some of our costs in building this platform, processing credit card transactions, and keeping the lights (and computers!) on. Over the long-term, as Generopolis brings on more users and nonprofit beneficiaries, the vision is to create a platform that is entirely free for non-profit fundraising.

Is my purchase on Generopolis tax-deductible?

Generally speaking, because you are receiving goods or services in return for a “fair market value” payment, you are not eligible for a tax deduction. If you have questions about this, please consult your favorite tax professional.

If I sell something on Generopolis, is that tax-deductible?

The short answer is maybe. For physical goods, the “fair market value” of those goods may be tax-deductible. Services, on the other hand, are generally not tax-deductible. Consult your favorite tax professional for guidance on if and how to claim any relevant tax deductions. Note that your Generopolis profile/dashboard contains documentation on listings you have offered for sale, including the description and price, and these may be relevant to your needs when exploring potential tax deductions.